Privacy Policy

1. Introduction

Welcome to Qacelio.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our carpet and upholstery cleaning services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when booking our services or creating an account.
• Service Data: Information about the cleaning services you request, including property details, service preferences, and scheduling information.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our services, including scheduling cleaning appointments and processing payments
• To notify you about changes to our services
• To allow you to participate in interactive features of our services when you choose to do so
• To provide customer support and respond to your inquiries
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the personal data concerned and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• To comply with the law

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

6. Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside of our operating jurisdiction and choose to provide information to us, please note that we transfer the data, including personal data, to our location and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

You have the following data protection rights:

• The right to access, update or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object - the right to object to our processing of your personal data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format
• The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.