At Qacelio, we're fabric whisperers who tailor our approach to each upholstery's unique personality. We primarily employ our signature hot water extraction method—a gentle yet powerful technique that removes embedded soil while protecting delicate fibers. For more sensitive materials like silk or certain vintage pieces, we shift to our specialized dry cleaning system. Before any cleaning symphony begins, our technicians conduct a thorough fabric analysis to determine the perfect harmony of cleaning agents and techniques. This thoughtful approach ensures your cherished furniture emerges refreshed without compromising its character or structural integrity.

Your carpet's journey back to dry typically takes 4-8 hours, though several factors influence this timeline. Our advanced equipment extracts up to 95% of moisture during the cleaning process, giving us a head start. Carpets with lower pile density or synthetic fibers dry more quickly than their dense, wool counterparts. Environmental factors play their part too—good ventilation, warm temperatures, and lower humidity act as nature's drying assistants. For those in a hurry, we offer accelerated drying services using specialized air movers that can reduce waiting time by up to 50%. While your carpet reacquaints itself with dryness, it remains perfectly fine to walk on with clean socks or slippers.

Absolutely—your family's safety choreographs our cleaning approach. Qacelio exclusively uses eco-friendly, biodegradable cleaning solutions that perform the delicate dance of being tough on dirt yet gentle on your loved ones. Our primary formulations are plant-based, free from harsh chemicals, phosphates, and volatile organic compounds (VOCs) that typically haunt conventional cleaning products. These solutions leave no harmful residue, making your freshly cleaned carpets and upholstery immediately safe for curious crawlers and paw patrollers. For households with particularly sensitive members, we also offer our specialized hypoallergenic cleaning system—just mention any specific concerns when booking, and we'll tailor our approach accordingly.

While we possess an impressive arsenal against most carpet invaders, complete stain removal exists on a spectrum rather than an absolute. Our success rate approaches 95% for recent stains and about 85% for older, more settled ones. Some stains—like certain dyes, chemical spills, or DIY removal attempts gone wrong—may leave permanent changes to carpet fibers. Nevertheless, our technicians are trained in specialized stain protocols for everything from red wine to pet accidents, making the impossible often possible. The stain's age, the fiber type, and any previous removal attempts all influence outcomes. For challenging spots, we perform a test cleaning in an inconspicuous area and give you our honest assessment before proceeding with full treatment.

We stand behind our work with our Sparkling Satisfaction Guarantee—a promise as clear as freshly cleaned glass. If you're not completely delighted with our results, simply notify us within 72 hours of service completion, and we'll return to remedy the situation at no additional cost. For stubborn spots that refused our initial persuasion, we'll apply our advanced spot treatment protocols. If we still can't achieve the desired results, we'll offer a proportional refund for the affected area. Beyond cleaning quality, our guarantee extends to punctuality, professionalism, and property care. This isn't just customer service—it's our commitment to transforming cleaning from a chore into a delightful experience that leaves both your textiles and your expectations thoroughly refreshed.

Heritage textiles receive heritage treatment at Qacelio. For delicate or antique rugs, we engage our specialized Oriental and antique rug cleaning protocol—a process more akin to art restoration than routine cleaning. These treasured pieces are evaluated by our senior technicians who identify fiber types, dye stability, and historical construction techniques. We then hand-wash using traditional methods, often employing cool water immersion with pH-balanced wool-safe cleansers. For extremely delicate pieces, we may recommend our museum-grade dry compound cleaning. Throughout the process, we maintain vigilant color monitoring and gentle handling. After cleaning, these special rugs receive controlled drying in our dedicated facility, followed by hand-finishing to restore pile direction and natural luster—treating your textile heirlooms with the reverence their history commands.

Beyond our signature cleaning services, Qacelio offers a comprehensive fabric care ecosystem. Our stain protection application creates an invisible shield against future spills, giving you precious reaction time before liquids penetrate fibers. Our deodorizing treatment doesn't just mask odors—it eliminates them at the molecular level, particularly effective for pet-loving homes. For allergy sufferers, our anti-allergen treatment reduces dust mites and other microscopic irritants by up to 90%. We also provide specialized moth prevention for wool carpets and valuable rugs. Our repair services address everything from minor fraying to significant damage, while our color restoration can breathe new life into sun-faded areas. For complete textile wellness, ask about our scheduled maintenance programs that preserve your carpet and upholstery investments through regular, customized care regimens.